Emotional Intelligence in Sales and Customer Service

Sometimes it’s your word choice, what’s left out from a conversation, body language, or a simple hand written thank you card, that could land the sale. That’s emotional intelligence, and this is a class you don’t want to miss if you are a small business owner. How to deal with problematic customers, creating social media posts that make an emotional connection, branding your product with emotional appeal, knowing when to let a customer go, anticipating workplace crisis, tools for de-escalating conflict situations, and keeping your workplace toxic-free are things you will learn during this class. The instructor Preethi Fernando is a keynote speaker and author of “Emotional Intelligence in Business and Marketing.” Class ID: 1060.Instructor: Preethi Fernando